These Terms & Conditions ("Terms") govern access to and use of the Ringfence voice call compliance monitoring platform ("Ringfence," "we," "us"). By creating an account or using Ringfence, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.
Ringfence monitors call audio and transcripts ingested from a customer's connected call source(s), checks them against customer-configured rule sets, and generates flags and an audit trail. Ringfence does not place, route, or answer calls, and is not a voice agent platform, dialer, or telephony provider.
You own 100% of the outputs Ringfence generates from your account — flags, audit trails, exported reports, and any derivative analysis produced from your call data. Ringfence claims no ownership interest in your call content, your configured rule sets, or the outputs generated from them. This ownership survives termination of your account with respect to data you've already exported.
Each plan includes a defined monthly volume of monitored calls, described on our Pricing page. Volume resets at the start of each billing cycle and does not roll over.
Calls monitored beyond your included volume are billed at the applicable per-call overage rate on your next invoice. Ringfence does not suspend monitoring mid-cycle for exceeding included volume; overage billing is automatic and disclosed in your account dashboard in real time.
Free trial accounts receive monitoring credits sufficient for typical evaluation volume over 14 days. Trial credits expire at the end of the trial period and do not carry into a paid subscription; paid billing begins fresh at conversion.
Automated or synthetic call traffic generated solely to test rate limits or extract disproportionate free-trial value is not permitted and may result in trial termination.
Enterprise plans include the following service level commitments, detailed fully in the Enterprise order form:
You may not use Ringfence to monitor calls you don't have appropriate authorization or legal basis to record and process, to circumvent applicable consent or recording-disclosure laws, to reverse-engineer the platform, or to resell access to Ringfence without a separate reseller agreement.
Ringfence is a monitoring and flagging tool, not a legal compliance guarantee. Flags reflect matches against the rule set you've configured; Ringfence does not independently verify that your rule set is complete, legally sufficient, or correctly reflects applicable regulations in your jurisdiction. You remain responsible for your own regulatory compliance. Ringfence is provided "as is" except for the express commitments in Section 6 for Enterprise customers.
Except for the SLA credits described in Section 6, and to the extent permitted by law, Ringfence's total liability arising from these Terms is limited to the fees paid by you in the 12 months preceding the claim. Neither party is liable for indirect, incidental, or consequential damages.
You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period. We may suspend or terminate accounts for material breach of these Terms, including unresolved payment failure or a confirmed acceptable-use violation, with notice where practicable.
We may update these Terms from time to time. Material changes are communicated to active customers by email at least 30 days before taking effect. Continued use after that date constitutes acceptance.
Questions about these Terms can be sent to legal@ringfence.tech.