Terms & Conditions — Ringfence

These Terms & Conditions ("Terms") govern access to and usage of the Ringfence voice compliance monitoring platform ("Ringfence," "we," "us"), developed and operated by AHANAI Pvt. Ltd. ("AHANAI," "Company"). By registering or accessing Ringfence, you agree to these Terms on behalf of your organization.

1. The Scope of Service

Ringfence audits voice call streams and transcripts ingested from your authorized call platform (voice agent webhook or telephony SIP feed), evaluates utterances against client-configured deterministic rule sets, and compiles evidentiary audit trails. Ringfence does not place, route, or answer calls, and does not operate as a telecommunications carrier.

2. Complete Customer Ownership of Outputs

You retain 100% intellectual property ownership of all outputs generated through your Ringfence account — including flagged transcripts, audio snippet archives, reviewer disposition logs, and exported compliance certificates. Ringfence asserts zero intellectual property claim over your audio recordings or proprietary scripts.

3. Volume Accounting & Overages

3.1 Included Monthly Volume

Each tier includes an agreed monthly allotment of monitored calls as designated on our Pricing page. Monthly allocations reset at each billing renewal and do not roll over.

3.2 Surge Protection & Overages

Calls audited beyond included volume are billed at your plan's predictable per-call overage rate on the subsequent invoice. Ringfence never suspends active compliance monitoring mid-cycle due to sudden call volume spikes.

4. Enterprise Service Level Agreement (SLA)

Availability: 99.99% monthly infrastructure uptime, excluding announced maintenance windows.
Processing Latency: Target deviation notification latency of under 4 seconds from spoken turn under standard load.
Priority Escalation: 1-hour initial response SLA for Sev-1 operational incidents via direct Slack Connect channel.
Sovereign Data Residency: Enterprise agreements support isolated regional data residency within US, EU, or UK boundaries.

5. Contact & Legal Notices

Legal inquiries and notices under these Terms should be submitted to legal@getringfence.online. Ringfence is a product of AHANAI Pvt. Ltd., the contracting corporate party under these Terms.